Publication Date

Summer 2011

Document Type

Project Summary

Degree Name

Master of Science


Computer Science

First Advisor

Soon-Ok Park, Ph.D.

Second Advisor

Kong-Cheng Wong, Ph.D.

Third Advisor

Aslam Shahid, Ph.D.


From the introduction: "This project entitled Online Assistance is efficient and designed to do only one thing, facilitate communications between help desk staff and end users. The overriding design goal is to be as simple and frictionless for both users and help desk staff as is possible. It can leverage SQL server for membership and role based security or integrate with windows authentication and Active Directory groups.

Software Engineering occurs as a consequence of a process called “System Engineering”. Instead of concentrate solely on software, system-engineering focuses on a variety of elements like Analyzing, Designing and organizing these elements into a system." A help desk system is designed and implemented in a business setting. (Abstract provided by OPUS staff)


Note: Project report is 140 pages long.

Student ID number has been redacted from the title page by OPUS staff.