Course syllabus for MGMT 444A Service Operations Management
Course description: Covers the principles of operations management as applied in a service setting. Topics covered include service process design, capacity management, employee scheduling, customer service, productivity and quality improvement, and operations strategy. Various management science methods, including linear programming and queuing models, will be applied to the service environment.
Parmenter, David, "MGMT 444 Service Operations Management" (1999). Management Syllabi. 367.