Document Type


Publication Date

Winter 2002


Course syllabus for HLAD 823 Integrated Performance Improvement for Health Care Organizations

Course description: Presents the principal concepts and practice of integrated performance improvement (IPI) in health care through readings, case studies, and analysis of actual institutional performance improvement programs. The course addresses the topics of reengineering, service improvement, quality improvement, JCAHO accreditation standards, and patient satisfaction, TQM culture, teamwork, case management among others. The course includes a project documenting the quality program of specific health care institution.