Listening in Everyday Life: A Personal and Professional Approach, 2nd Edition
This book addresses the role listening plays in our personal and professional lives, and provides steps we can take to strengthen our own listening skills. Each chapter was written specifically for this book with the intention of introducing the reader to the major theories that affect the processes of listening, and to the impact of listening behavior on our own ability to be effective communicators.
University Press of America
Purdy, Michael and Borisoff, Deborah, "Listening in Everyday Life: A Personal and Professional Approach, 2nd Edition" (1996). Faculty Bookshelf. 66.