Document Type

Syllabus

Publication Date

Spring 1999

Abstract

Course syllabus for MGMT 444A Service Operations Management

Course description: Covers the principles of operations management as applied in a service setting. Topics covered include service process design, capacity management, employee scheduling, customer service, productivity and quality improvement, and operations strategy. Various management science methods, including linear programming and queuing models, will be applied to the service environment.

Comments

MGMT 444A

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